Service Level Agreement

Last updated: August 2026

1. Uptime Commitment

Volyx Host targets high monthly availability for production hosting nodes, excluding scheduled maintenance announced in advance. Specific credit terms are listed in this SLA.

2. Exclusions

Scheduled maintenance windows
Issues caused by customer software or misconfiguration
Third-party network or DDoS events beyond reasonable mitigation
Force majeure events

3. Support Response

Ticket support

We aim to respond to support tickets within 24 hours. AI support may reply instantly for common questions.

Critical incidents

Platform-wide outages are prioritized and communicated via status updates and Discord where applicable.

4. Service Credits

If monthly availability falls materially short of the published target for reasons within our control, eligible customers may request wallet credit proportional to the impact. Credits are the sole remedy for SLA breaches unless required by law.